Maintenance Requests
Except for emergencies, all maintenance requests should be made in writing. We prefer that you use this link and complete the maintenance request form with as much detail as possible. Please include a picture if you have difficulty explaining your issue. You may also email us your service request to our maintenance email address: admin@aetlascorp.com
Examples of Maintenance Emergencies
Sewers
If you experience one of the following, just call the office phone number and follow the prompts for emergency maintenance assistance. Your message will be delivered to our On-Call team member
Electrical
Any major electrical problem or power outage. Please check your breaker box to see if something has tripped. Another emergency might be No power to your refrigerator.
Sewers
Any major sewer back-ups or non-working toilet in a home having only one bathroom. Tenants with multiple bathrooms should use the working toilets until a plumber can be scheduled to come out.
LockOuts
Lock outs are NOT considered an Emergency. Tenant (leaseholders with ID) can be provided with a key during business hours, just call the office and we will arrange pick up along with a $50 deposit.
No Air/Heat
No air-conditioning when outside temperature is over 80 degrees. No heat when outside temperature is under 50 degrees. Please note that work cannot be performed on air conditioners in rain, lightning or at night.
Submit a Maintenance Request
- If your problem is not listed above, please leave a message in our email
- We will address all other service calls during normal business hours.
If you have requested a non-emergency work order, it will be handled in the order in which it was received, with some work orders taking priority status based on need. We certainly value your time and needs and will handle your concerns as soon as possible.
Please note that when you put in a work order request, you have requested a team-member or maintenance professional to enter your home. A vendor will contact you within 24-48 hours to schedule an appointment. If you DO NOT hear from them within that time frame, please call them to schedule.
Unfortunately because of the nature of repairs, we cannot always give you a definite time or make a guarantee that your repair will be complete on the day that your home is serviced. In most cases, you will be contacted by one of our trusted maintenance professionals to schedule directly with you.
If your request is a maintenance emergency during business hours, please call the office at 7033328088 and have someone in the property management department paged to assist you. If this is an after-hours emergency please call 7033328088